Shipping Policy

Due to Covid 19 our couriers are experiencing increased volumes in their delivery network across all of Australia. Some freight carriers are also experiencing technical issues, which means they have in some circumstances been unable to provide tracking details. If you have not seen a scan on your parcel within 4 business days since the date you received the shipping email, please let us know and we’ll investigate with the courier.

Whilst we aim to provide the most accurate delivery time for your order and we are seeing the majority of orders being delivered within the expected timeframe, you may need to allow for additional time after the quoted delivery date due to unexpected delivery challenges. 

We appreciate just as much how valuable time is when your vehicle is waiting for its next part and we will do everything in our power to overcome these unique and trying times. In the meantime, we are working hard to ensure things continue to run smoothly at Chasing Adventures. For any issues, you can email us at Chasingadventurez@gmail.com

How do we get our range of auto parts to your door?

We’re able to supply you with our range of auto parts by:

Stocking thousands of products in our strategically located distribution centres located all around Australia.

Integrating our network of trusted partners into our fulfilment centres

Facilitating special orders that are custom built for your specific needs.

We will provide notifications at each step of the fulfilment and delivery process and update you as soon as we can if a product is going to be longer than the expected delivery time.

How much does shipping cost?

Your order’s delivery cost is calculated based primarily on two things Weight and Dimensions, we primarily use Sendle Freight for Australian Deliveries, Overseas Deliveries

How do I track my order?

Once checkout is complete, you will receive an email with your tracking number so that you can keep an eye on your order. You will also receive a notification during each step of the fulfilment and delivery process. 

Please allow time for our team to source and pack your order for delivery before receiving a dispatched notification. 

As every order is unique, the time it takes you to receive your tracking information will vary depending on the items you purchase. Rest assured, our goal is always to ensure you receive your items ASAP.

Deliveries are typically made between Monday and Friday during business hours (9am – 5pm). 

Split deliveries

If you have ordered multiple items, we’ll try to ship them as one delivery. There may be circumstances where it is quicker to split the order into separate shipments due to products being dispatched from multiple locations or depending on the size/ bulkiness of your products. If this is the case, you will receive a notification with a tracking number for each individual delivery. 

Can I pick my order up from you?

Unfortunately, we are unable to offer pick up 7 days a week, but we can organise collection on a case by case Basis. Some items are direct shipped from our warehouses to save on freight costs so this will need to be taken into account when choosing whether to pick up or deliver your items.

Can I send my order to a PO Box?

Please note parts can’t be shipped to a PO Box (i.e., too large, dangerous goods signatures are required etc) so we will need a physical address to send your items to.

Can I change or cancel my order?

You can change or cancel your order at any point before it is dispatched. All orders are typically dispatched within 48 hours of payment, so please email us at Chasingadventurez@gmail.com as soon as possible about changes or cancellations.

Do you ship internationally?

Yes, we ship to the following countries: 

Overseas Freight is worked out on a case by case basis as Shipping rates fluctuate in pricing so much since Covid 19, for more information or a quote to ship your items to you please email Chasingadventurez@gmail.com